The clocks
It is one line in the brochure and one of the least-claimed benefits in the plan: if a service appointment is not available within the promised window, the plan pays you $50 — by check or eGift Card — and still owes you the repair. Like every paying benefit in these plans, it is claimed, never automatic.
Day zero is your claim date — the date on your claim confirmation, not the date of the first disappointing phone call. If day 2 (metro) or day 3 (elsewhere) passed with no appointment offered (an offer you declined is different — the speed guarantee is about availability), the payment is owed. The checker does this count from your claim date and metro status and lists the $50 in your money total.
Through the portal or the claim line, in writing where possible: "My claim of [date] had no appointment offered within [2/3] days. Under the plan's speed guarantee I am claiming the $50 payment." Note the date you claim it — if the answer stalls, the claim joins the chronology your regulator complaint will carry.
Count your own case. The free checker takes your store, your plan date, your repair history, and your dates — and returns your lemon count, your live clocks, and the money the plan owes. Run the checker →
The pages above are the map. The kit is the paperwork: the repair log that proves the count, the script for your administrator, and the complaint pack for when the stall continues.
One payment, yours to keep. We never ask for your store or plan-portal password — you file everything yourself. See everything inside the kit →