Bought your Home Depot plan before Feb 2021? Asurion runs it — still.

What makes the legacy era different

• Different administrator: Asurion — not SquareTrade, not the current Allstate structure. The current brochure's portals and numbers are not your claim route; your plan document names yours.
• Your document controls: benefit amounts, the no-lemon framing, and claim steps come from the document you were sold, which may differ from everything on today's Home Depot site. If you no longer have it, request a copy in writing before you argue from anyone's summary — including this page.
• The overlap complaint: the era's signature grievance, in a holder's own words: the plan term overlapped the manufacturer year instead of extending past it — "it's like getting a 2-year warranty yet paying for 3 years." If your plan was sold across the manufacturer year, name that in your escalation; it is a documented pattern, not a private suspicion.

A documented legacy fight

One ComplaintsBoard record from the legacy era: a range dead for a month, a claim closed, and the customer forced to open a third claim to start the process over — "Home Depot Protection Plan Warranty with Asurion insurance has failed again and I still need resolution." Two lessons ride on that story. First: escalate the claim you have; a fresh claim restarts the story. Second: legacy claims stall the same way current ones do, and the same doors end stalls — a written escalation, then a complaint to your state insurance department or attorney general's consumer division, with your plan document attached.

Your moves, in order

1. Get your plan document (request it in writing if it's lost) — every number in your fight comes from it.
2. Log every repair with dates, the way the checker counts: same issue, what was done, what was said.
3. Escalate in the claim thread you have; never open a parallel claim to "speed things up."
4. If the appliance is near the plan's end, calendar the end date — benefits and any no-claim reward die with the term.